Sometimes it can happen that the delivered email with the order ends up in the SPAM folder. It is therefore necessary to check junk mail as well. Thank you.

Frequent questions

1. How and when will my keys be delivered?

The system automatically sends products that are in stock immediately after payment to your e-mail address or in your customer account in the "My orders" section if you have placed an order as a logged-in user. Products that are not in stock are delivered within 1 hour at most.


2. How do I activate the license key?

To activate the license key, follow the instructions in the "Instructions" section in the product detail.


3. How can I pay?

Payment methods: VISA, MasterCard, Maestro, QR Payment, Paypal and Bank Transfer.


4. Is it original?

Yes, all our products are purchased from official distribution and in most cases are for digital applications such as Avast, AVG, Kaspersky, Norton etc.


5. Can I return the license key?

No, the moment the license key is sent to you, you lose the ability to return it without giving a reason due to the nature of the product. However, if the license key is inoperable etc. you will be refunded the full amount of your purchase or sent a replacement key.


6. The license key does not work, what should I do?

If you find that the license key you received is invalid or you have experienced other problems with it, please fill out the form located in the "Complaint" section of the top menu and describe your problem. We will begin to resolve your complaint as soon as possible.


7. How can I get the game for free?

After you make a purchase on, Heureka will send you a form to fill in a questionnaire about your satisfaction with your purchase on our e-shop in 10 days. If you fill it in, contact us and we will send you an "ULTRA RANDOM STEAM KEY" worth 20 EUR+ to your email address.